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Terms of Service

Last updated: 7/31/2023

General

Snazzy Hosting agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").

Snazzy Hosting, the company here after referred to as, ("Snazzy Hosting"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").

Use of the Snazzy Hosting Service constitutes acceptance and agreement to ToS ("Terms of Service").

All provisions of this contract are subject to change from time to time at the discretion of Snazzy Hosting. Subscriber understands that change to ToS by Snazzy Hosting shall not be grounds for early contract termination or non-payment.

Refunds and Disputes

All server and hosting plans are elegible for refunds within 24 hours of service deployment in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested on one-time purchases such as server management plans. Credit added using the "Add Funds" function is non-refundable and is automatically applied to your invoice each pay period. Any account which initiates a charegback or dispute on a payment will have their services automatically terminated and the account closed.

Cancellations

To terminate your services you must cancel via our WHMCS billing area. A Cancellation can be induced at any point in time and executed immediately or at the end of the billing period. Cancellation requests are not considered as a refund request. If you are eligible for a refund then a formal refund request ticket must be raised within the 24 hour refund period. Any requests made outside of that refund period are not valid or eligible for a refund.

Liability Limitation and Exclusion

Snazzy Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorised access to our server systems or any other loss of data. Snazzy Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. Snazzy Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorised access to our server systems or any other loss of data. Snazzy Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.

Support

Any support requests required for products from Snazzy Hosting shall be submitted through the billing panel. Any other form of contact other than online tickets, live chat is not guaranteed a proper response from an official support representative. In addition, not all support requests will be able to be performed over the live chat. Support agents will direct you through the proper ticket procedure for these requests.

Support Abuse

The following are our support policy that all customers must abide by whilst using our services. Any violations of these terms may result in termporary or permanent ban from our services such as live chat, or our online ticketing system.

  • Any form of racist, sexist, or harassing language.
  • Threats, either personal or professional. That includes chargeback threats, threatening to leak information about our support agents.

  • Our support agents will do their utmost best for you whilst using our services they just ask that you respect them.

    Promotions

    Snazzy Hosting cannot guarantee that all promotion codes will work all of the time.

    Legal Contract

    Snazzy Hosting reserves the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether its through violation of this policy or any other illegal occurrence requiring the involvement of law-enforcement agencies.

    Unlimited Policy

    While we offer unlimited bandwidth and disk space to our customers we reserve the right to request that you delete excessive files such as large logs or anything else we deem excessive. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Snazzy Hosting.

    Unfair Usage

    If we find your server using any sort of system to bypass limits put on your server(s) such as RAM or security is subject to being terminated without refund.

    Termination & Suspension

    Additionally, we reserve all rights to terminate/suspend your server or service upon violation of these terms or any other basis if deemed necessary.

    Illegal Use

    Snazzy Hosting services may not be used for illegal purposes, or in support of illegal activities. Snazzy Hosting reserves the right to co-operate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

    Harassment

    Use of the Snazzy Hosting services to transmit any material (by e-mail, uploading, posting, or otherwise) that harasses another is not permitted.

    Objectional Content and Usage Policy

    Objectional Content or materials may not be submitted to Snazzy Hosting's services such as usernames, sub-domains, server names, etc. Snazzy Hosting will moderate its services and ultimately decide whether or not to permit the extent such content includes, is in conjunction with, or alongside any, Objectionable Content. Objectionable Content includes, but is not limited to: sexually explicit materials; obscene, defamatory, libelous, slanderous, violent, racial hatred, LGBTQ+ hatred, and/or unlawful content or profanity; content that infringes upon the right of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights, or that is deceptive or fraudulent; content that promotes the use or sale of illegal or regulated substances, tobacco products, ammunition and/or firearms; and gambling, including without limitation, any online casino, sportsbooks, bingo or poker.

    Forgery or Impersonation

    Adding, removing, or modifying identifying network header information in an effort to deceive or mislead is strictly prohibited. Attempting to impersonate any person by using forged headers or other identifying information is strictly prohibited.

    Fraudulent Activity

    Use of Snazzy Hosting service make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters" is not permitted.

    Unauthorised Access

    Use of the Snazzy Hosting service to access, or attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Snazzy Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not intrusion results in the corruption or loss of data, is strictly prohibited and the offending Snazzy Hosting account is subject to immediate termination and further investigation.

    Network Disuption and Unfriendly Activity

    Use of Snazzy Hosting service for any activity which affects the ability of other people or systems Snazzy Hosting Services or the internet. This includes "Denial of Service" (DoS) attacks agsinst another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A subscriber may not, through action or inaction allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorised entry and/or use of another company and/or individual's computer system will result in immediate account termination. Snazzy Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures or other systems, whether or not the intrusion results in corruption or loss of data.

    Fraud

    Fraud involves a knowing misrepresentation or misleading statement, writing, or activity with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offences will be investigated.

    Third-Party Links, Sites, and Services

    Our products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or operated by Snazzy Hosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third-party website, service, or content from Snazzy Hosting, you do so at your own risk and you agree that Snazzy Hosting will have no liability arising from your use of or access to any third-party website, service, or content.

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